![]() ![]() All Flashes shown on wiADVISOR can be performed as a routine Flash the same as today. Q: If wiADVISOR displays that Flashes are available,is it okay to add them to the Repair Order as we do today?Ī: Yes. Q: Should I be prompting my customer if they are experiencing any issues outlined in a Symptom Based Flash? FCA monitors all Flashes and if necessary can change Symptom Based to Essential Flash. Q: What should I do with a customer who is not experiencing issues of a Symptom Based Flash, but (based on high incident of other customers experiencing the problem) will likely experience the problem?Ī: Only Essential Flashes should be proactively completed. Q: What should I do with my customers who expect to have all their software updated in the same fashion their PC gets updated?Ī: The Essential Flash management feature prioritizes those Flashes deemed Essential to fix known operating issues and to bring the vehicles up to the latest software level. FCA’s new Flash Strategy is aligned with other OEMs. This new approach and feature will lead to increased Service Campaign completion. Flashes will be bundled and released by Engineering as necessary. Q: Why has FCA decided to release this new approach for Flashes?Ī: The new strategy is intended to improve customer satisfaction by not applying Flash updates that may change the operation of the vehicle’s behavior and cause customer confusion and dissatisfaction. Please ensure that all affected dealership personnel are aware of this bulletin. Please refer to Service Bulletin 04-001-17 for additional Failure Code change in formation. The actions released within this Warranty Bulletin supersede previous Flash warranty policy. CC -Customer Concern Flashes covered by the customer’s MVP plan are subject to the plan deductible. This CC Failure Code does not apply to Recall or Mopar claim types. NOTE: Effective April 17, 2017, claims that do not have the recorded customer’s concern that lead to a Symptom Based Flash being performed, are subject to chargeback. These claims must be entered through Claim Entry in DealerCONNECT or batch submitted through your DMS with the 3 C’s (Customer’s Concern, Cause and Correction) narrative. Symptom Based Flashes are not eligible for AutoPayor Quick Claim Builder. The “CC” Failure Code will be available in the Failure Code dropdown list for Flash repairs. In cases when it is required to perform a Symptom Based Flash to resolve a customer concern, dealers must select the following Failure Code when requesting warranty reimbursement ( CC –Customer Concern). To help manage the growing complexity of our FCA vehicles, wiTECH has changed to show a “blue” lightning bolt for an Essential Flash. wiTECH and wiADVISOR will identify an Essential Flash. Improves Customer Satisfaction by not applying updates that may change the operation of the vehicle’s behavior and cause customer confusion.įlashes available for vehicle updates will be categorized as either Essential or Symptom Based.Īn Essential Flash is required by service instructions described in a Recall, CSN and RRT Bulletin.Increases Service Campaign Flash completion for Recall, Customer Satisfaction Notice (CSN) and Rapid Response Transmittal (RRT) by highlighting those Flashes that need to be addressed immediately.This new feature will provide a clear indication of what Flashes are required to be performed immediately. To announce the Essential Flash Management feature.
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